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Why Every Brick-and-Mortar Store Needs a Google My Business Profile in 2025

A Google My Business Profile is no longer a “nice-to-have” — it’s a must-have for every brick-and-mortar store in 2025. With more people relying on Google to find local businesses, having an optimized profile can be the difference between being discovered or being ignored. In this post, we’ll break down exactly why your store needs one, how it helps you stand out in search results, and the key benefits that drive real-world foot traffic.

What Is a Google My Business Profile?

A Google My Business Profile (also referred to as a Google Business Profile) is a free listing that appears in Google Search and Google Maps when users look for businesses or services near them. It includes essential information like:

  • Business name
  • Address
  • Phone number
  • Website
  • Hours of operation
  • Photos
  • Reviews
  • Questions & answers
  • Posts and updates

This profile is often the first impression potential customers get of your business — even before visiting your website.

How Google My Business Profiles Work

Once your business is listed and verified with Google, your profile becomes eligible to appear in local search results — especially in the Local Pack (the map with 3 businesses at the top of local search results).

When someone searches for “shoe repair near me” or “best tacos in [your city],” your profile may appear — complete with photos, reviews, directions, and more.

Google uses signals like location, relevance, and prominence to determine which businesses appear in local results. Optimizing your Google My Business Profile increases your chances of showing up for the right searches.

Why It’s Critical for Brick-and-Mortar Stores in 2025

Brick-and-mortar stores rely heavily on foot traffic. But in today’s digital-first world, foot traffic begins online. Here’s why having a Google My Business Profile is essential:

  • Over 80% of local searches result in an in-store visit or contact.
  • Mobile “near me” searches have skyrocketed — customers want results instantly.
  • Without a profile, your store likely won’t appear when people search locally.

A well-optimized profile not only increases your visibility but helps customers choose you over competitors.

Visibility in Google Search & Maps

When someone searches for a product or service nearby, Google pulls data from local business profiles. If your business isn’t listed or optimized, you’re missing out on valuable exposure.

Your Google My Business Profile can appear:

  • In the Local Pack at the top of search results
  • On Google Maps with directions and contact info
  • In voice search results via Google Assistant

Key Features of a Google My Business Profile

Your profile is more than just basic contact info. Here are the most valuable features brick-and-mortar businesses should use:

  • Business Hours & Holiday Updates
  • Photos and Videos of your storefront, products, or services
  • Business Description that includes key services and offerings
  • Posts & Announcements (like social media updates but on Google)
  • Menus, Booking Links, and Product Listings (for certain business types)
  • Messaging (optional chat feature with customers)

These features not only inform but also engage potential customers before they ever step foot in your store.

Online Reviews and Reputation Management

Reviews are a huge trust signal. In fact, most people trust Google reviews as much as personal recommendations.

Your Google My Business Profile lets you:

  • Collect and display reviews
  • Respond to customer feedback
  • Boost credibility and local SEO
  • Improve your average rating over time

Encouraging satisfied customers to leave reviews can significantly impact your store’s reputation and search visibility.

Driving Foot Traffic with Offers and Posts

Google Posts let you share updates, promotions, or events directly on your profile. These posts show up in your business listing and can drive real-world action.

Example ideas for posts:

  • “20% off all shoes this weekend”
  • “New seasonal menu now available!”
  • “We’re hiring — apply in store!”

You can also add call-to-action buttons like “Call now,” “Learn more,” or “Get offer.”

Insights and Analytics for Smarter Marketing

Google provides valuable insights on how people interact with your profile, including:

  • How many people viewed your profile
  • Where they found you (Maps vs. Search)
  • What actions they took (called, visited your site, requested directions)
  • Popular times customers call or visit

These analytics help you fine-tune your marketing and understand what’s driving traffic.

How to Set Up and Optimize Your Google My Business Profile

Getting started is simple — and free.

Steps to Set Up:

  1. Visit google.com/business
  2. Sign in with your Google account
  3. Enter your business name and category
  4. Add your address and contact info
  5. Verify your business (via postcard, phone, or email)
  6. Fill out your profile completely

Optimization Tips:

  • Use accurate, keyword-rich descriptions
  • Add high-quality photos regularly
  • Post weekly updates or offers
  • Respond to every review
  • Keep your hours and holiday info updated

Common Mistakes to Avoid

Even with a profile, many businesses miss out due to small oversights. Avoid these:

  • Outdated hours or contact info
  • Ignoring reviews (especially negative ones)
  • Not posting updates
  • Using irrelevant categories
  • Neglecting photos or uploading low-quality ones

Your Google My Business Profile is a living tool — keep it active and accurate.

GMB Profile vs. Traditional Advertising

Here’s how a Google My Business Profile compares to traditional methods like print ads or radio:

Case Study: Local Business Success with GMB

Take “Mike’s Hardware” — a small tool shop that optimized its Google My Business Profile in 2024. Within 3 months:

  • Profile views increased by 210%
  • Calls from search doubled
  • Store foot traffic improved by 30%

All from a free tool. It’s not magic — it’s visibility.

What’s New in Google My Business for 2025

Google continues to evolve its local business tools. In 2025, new features include:

  • AI-driven FAQs that auto-populate common questions
  • More robust messaging tools with automation
  • Integration with short-form video (Reels-style) updates
  • Enhanced local ad options directly through your profile

Staying current ensures you don’t miss out on powerful features your competitors might be using.

Need Help Optimizing Your Google My Business Profile? Meet Al Gomez

If you’re ready to take your Google My Business Profile to the next level but aren’t sure where to start, consider working with a proven SEO expert like Al Gomez.

With over 16 years of SEO experience, Al has helped businesses across industries boost their visibility, grow traffic by up to 350%, and dominate both local and organic search results. Whether you’re on WordPress, Shopify, Wix, or any other platform, Al’s strategies are tailored to drive real, measurable results.

As a top-rated Fiverr Pro seller, Al specializes in Local SEO — the kind that gets your store found in “near me” searches and places your business in the top spots on Google Maps and search engine results pages.

Here’s What You Get When You Work With Al:

  • Full website and SEO audit
  • GMB optimization for maximum visibility
  • Local citation listings on platforms like Yelp, Bing, and Apple
  • On-site optimization including:
    • Keyword research
    • Meta tags & content optimization
    • Schema markup
    • Fixing broken links
    • Technical SEO fixes
  • Off-site optimization & high-quality articles
  • Detailed reporting
  • Zoom consultations and full transparency via Analytics & Google Search Console

If you’re serious about ranking higher and getting more local leads, partnering with someone like Al Gomez can give your business the edge it needs — especially in today’s competitive digital landscape.

Conclusion: Don’t Miss Out on Local Customers

In 2025, the success of a brick-and-mortar store starts online. More customers are searching on Google before they decide where to shop, eat, or visit. If your business doesn’t appear in those local search results, you’re losing valuable foot traffic and sales.

A Google My Business Profile is one of the easiest — and most effective — ways to put your business on the map, both literally and digitally. It helps you show up in local searches, build trust with reviews, showcase what makes your business unique, and stay connected with your customers.

Now is the time to claim and optimize your Google My Business Profile. Your future customers are searching — make sure they can find you.

Sujoy

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